These terms of business should be read in conjunction with the Key Facts about our services document (if one has been issued to you), and where investment advice is offered, the Key Facts about our services document and the cost of services Menu. Together these documents provide important information about these services and the way that we, Moneysprite Limited (referred to in these terms of business as “we” “us” or the “Appointed Representative” as the context requires) provide services to you, the client.
Moneysprite Limited is an appointed representative of Openwork, of Tricentre 3, New Bridge Square, Swindon, SN1 1HN. Openwork is authorised and regulated by the Financial Services Authority (“FSA”). The FSA registration number of Openwork is 408285.
1.1 Methods of Communication
You agree that you may communicate with us, and we may communicate with you, via telephone (mobile or otherwise including SMS), post, email or fax. For these purposes, our contact details are as follows.
By Writing: Moneysprite, 5 Old Bailey, London, EC4M 7AR
By Telephone: 0845 450 4660
By Fax: 0845 450 4670
By Email: firstname.lastname@example.org
1.2 Our Services
Full details of the products we recommend to you including, for example, the minimum duration of the product, information on the right to cancel or whether no right to cancel arises, and any other early termination rights and penalties, will be covered in the relevant product disclosure information. This will be supplied to you before you conclude any contract.
Any products we have arranged for you will not be kept under review, however, we will do so if you specifically request this as part of any advisory services provided by us to you.
We confirm that our principal, Openwork, maintains Professional Indemnity Insurance with regard to advice provided to you by the Appointed Representative in respect of any of the following products:
investments; pensions; non-investment insurance contracts; general insurance; regulated mortgage contracts; equity release transactions; lifetime mortgages.
1.3 Client money
We will not accept client money other than in respect of fees payable to us, for which you will receive an invoice.
Where we advise you in respect of investment and/or pension business
1.4.1 you are advised that because the value of investments can fall as well as rise, you may not get back the full amount invested; and
1.4.2 past performance is not necessarily a guide to future performance.
1.5 Information provided by you
It is your responsibility to provide complete and accurate information to us, or any provider or lender, at every stage of the relationship. It is important that you ensure all statements that you make to us or any provider or lender, are true and accurate and that you fully disclose all material information when requested to do so.
If you fail to disclose any material information to us or to any provider or lender, this could invalidate your policy or loan or mortgage agreement. We cannot be held responsible for your failing to disclose relevant information when requested to do so.
1.6 Conflicts of interest
Circumstances can arise where we, Openwork or one of our other clients has an interest in business being transacted for you. If this happens, or we become aware that our interests, or those of one of our other clients, conflict with your interests, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.
1.7 Data protection
You can be assured that we will keep all of your personal information private and confidential, even when you are no longer a client, except where disclosure is made at your request or with your consent, in accordance with these terms of business. We cannot be held responsible for the information held on your file becoming inaccurate due to a change in your circumstances if you fail to inform us of such changes.
The “Data Controller” for the purposes of the Data Protection Act 1988 (“DPA”) is the Appointed Representative. The Appointed Representative will process your personal data to provide you with advice, to progress any application you may choose to make with a product provider or lender, to comply with any regulatory requirement of either Openwork and/or the FSA and to market to you in the future in accordance with your wishes. Under the terms of the DPA you have the right to view any personal data we may store in relation to you. A small charge will be made for providing you with this data. Please write to us in the first instance outlining your request. Our address is specified in section 1.1 of these terms of business.
You acknowledge and accept the following with regard to the storage and processing of your personal data:
1.7.1 your personal data will be stored by the Appointed Representative and its principal, Openwork and this data will be held on paper files, and/or computer files for the following periods:
(a) 6 years: or
(b) if longer than 6 years, the duration of our relationship with you the client: or
(c) in the case of a record relating to a pension transfer, pension opt-out or free standing addition voluntary contribution scheme, indefinitely.
1.7.2 in the course of providing you with advice and/or to ensure the Appointed Representative and Openwork each meet their respective obligations to the FSA regarding the monitoring of the standard of the advice provided to you, some or all of your personal data may be disclosed to (a) product providers, (b) lenders (c) packagers (d) regulators (such as the FSA or the Financial Ombudsman) (e) compliance consultants (f) other Openwork Appointed Representatives or Openwork monitoring officials (g) and our professional advisers and consultants, as and when necessary. Such data will be disclosed on a confidential basis and in accordance with the DPA to any such third parties.
1.7.3 in the unlikely event that the Appointed Representative is unable to provide services to you and a locum adviser (“Locum”) is engaged to cover such absence to maintain the provision of advice to you your personal data will be passed to and processed by the Locum.
1.8 Amendment and termination
We reserve the right to amend these terms of business without your consent. In this event, we will notify you in advance of any changes.
Either party has the right to terminate our relationship at any time without penalty, but subject to any fee agreements already in place. Notice of this termination should be provided in writing, as this will ensure that no confusion arises between us. We will however, accept oral instructions, which we will then confirm to you in writing. Written instructions to terminate our business relationship may be given to us at any time by either party, however where we have undertaken work on your behalf for which a fee is due, we reserve the right to charge you that fee. Termination will not affect any transactions we have already arranged for you, or are in the process of arranging.